Frequently Asked Questions
How long will it take to get a job done with you?
It all depends on the tasks you will require. A job can take few hours as it can take few months. We work closely with all our clients and take the time to understand their requirements. We do not create logos but identities, we write to tell a story, to make sure your content resonates to your audience, and build a website for your customers to experience your brand. Contact us so we can discuss about your project and the timeframe requirements.
Do I need to pay a deposit?
We will build the right team of freelancers for you and some projects such as branding, photography services, web development and digital marketing will require a 25% deposit to secure dates and process. The remaining balance for these services is due at project completion.
For any other services, a 30 days payment on invoice date will apply. All can be done online for your convenience.
What we do expect from our client?
In order to respect the project deadlines and project completion, we kindly ask clients to adhere to project timelines and reviews within 3 working days once delivered to them.
Does the estimate include revisions?
Up to three rounds of refinements are available. It is rarely needed as we ensure to start the work with all information and full understanding of the client’s vision. However, any additional edits beyond this will be invoiced at €45 excl. VAT per hour, following a new estimate approved by the client.
What if I need another service on my project which is not listed?
We will be pleased to assist you and search the best available freelancers to suit your need.
What are your business hours?
We are freelancers and by definition are flexible. Our business hours are from Monday to Friday between 9.00 and 18.00. However, we adapt our hours to some projects as such as photoshoots, video shoots, hotel staging…
We aim to answer all requests within 24 business hours.
What is the average turnaround for a branding project?
A branding design projects average 4-7 weeks; varying based on the project requirements and how timely the client will provide us with a feedback.
What types of files will I receive?
Logos are provided in both vector and raster file formats – AI, EPS, JPG and PNG. Collateral items are delivered as PDF.
Do you handle printing?
This is an additional service for your project. We do appreciate when clients ask us to run the printing of their collateral. We utilise our network of printers to ensure the items get done right and showcases your brand.
Which website platform will be used for my website?
All websites will be powered by WordPress. It is the first and best choice in terms SEO and customisability. All websites are mobile friendly and we will give you a short training to amend images and content as you please.